Our Promise to Quality

Payments & Currency

All Payments are made in full at the time of booking. This allows us to pre-book your hotels and tours. Once you book your trip is guaranteed. We charge a 3% fee for online credit card transactions. All trip costs are shown in USD. If you pay online your credit card company will determine the actual exchange rate.

Passports and Visas (Chile)

Chile is very friendly to tourists and most nationalities can enter for up to 90 days cost-free, a tourist visa being granted upon arrival. Citizens of Mexico and Australia are required to pay reciprocity fees of $23 and $117 respectively upon arrival. Citizens of China need apply for a no-cost tourist visa, unless an entry visa to Canada or U.S. with a validity of six months is held. If you are in any doubt about whether you need to apply for visa contact your country's Chilean embassy or ask us and we'll do all that we can to help. Note that you must have a blank page on your passport.

Taxes for Foreigners in Chile

Hotel charges in Chile are not subject to VAT charges(19%), when paid in US dollars by non-Chileans present in Chile on a tourist visa. All tourists are given PDI (Chilean Immigration Police) documentation upon entry to Chile, which can be used as proof of tourist status. We recommend keeping this safe as it is a small, but valuable document.
* Chilean and non-Chilean hotel guests possessing Chilean residency will be subject to VAT charges, charged at 19% in the national currency.

Travel Insurance

It is strongly recommended that you have adequate travel insurance for your holiday. Travel insurance covers your cost related to cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay loss or damage to your personal effects. If you don't have it already we recommend WorldNomads.

Cancellations & Refunds

We understand things happen and plans change. We can generally reschedule you at no extra charge if your travel dates change, but please provide at least 6 weeks advance notice. If you need to cancel completely and can alert us at least 6 weeks in advance of your arrival date we can refund your entire booking minus a $150 fee/per person. If you cancel between 4 and 6 weeks of your travel date we can refund 50% of your deposit. We are unable to provide refunds if you cancel within 4 weeks of your arrival. We book all hotels and tours in advance so are unable to give refunds on short notice (less than 4 weeks). Our general advice is that if you need to change plans please alert us as quickly as possible.


What's included and what's not included is detailed individually on every package. However the following are excluded from all of our packages.

  • International Flights
  • Internal Domestic Flights
  • Entry Visas
  • Travel Insurance
  • Drinks and other items of personal nature
  • Customary gratuities for guides & porters
  • Unforeseen cost due to flight cancellation, weather conditions etc
  • All costs not outlined under "What's Included"

Have a Problem?

We want to help. If you are facing any difficulties either before you arrive or once you are on your trip please let us know as soon as possible so we can provide a solution. Our goal is to make sure you have the best trip possible and leave the headaches at home!